The event that several colleagues have to contact the client, even more so if the employees are in different places. It may also be the case that the number of requests is too high to be handled by a single person, this being the main reason why it is not recommended to use WhatsApp Business in large companies. Communications only from the smartphone.
The WhatsApp Business app is designed with the aim of facilitating direct communications from a single mobile device, which means that only one person C Level Executive List can manage them, making it unfeasible for those companies that usually require multiple communications with customers between different departments simultaneously. Limited automation options.
As we mentioned before, the app only allows us to automate the welcome and absence messages, leaving out the WhatsApp Business chatbots, which not only respond to about 80% of the queries made to our company, but they are also very easy to configure and without the need for programming knowledge. To be able to access the chatbots without limitations.